Customer Services + Virtual Worlds
It may yet be some time before these cyber worlds come into their own - yet other web 2.0 technologies may offer another route for companies to make conversations with their customers easier.
Good to see Jo Best joining the conversation on customer services within Virtual Worlds over on BusinessWeek. Interesting to see the distinctions made between the Second Wave and Third Wave throughout the article. While very early days yet Virtual Worlds present a wealth of opportunities for organizations willing to experiment and learn.